Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We will make every effort to deliver your flowers on the requested delivery date by 5:00 PM.

Because flowers are delicate and perishable, weather conditions can affect the safety and quality of your delivery. During periods of extreme cold or extreme heat, if the recipient is not home, we will call and text the recipient to arrange a convenient time for redelivery. This helps ensure your flowers are not left outside and exposed to extreme temperatures.

Our goal is to provide every recipient with fresh, high-quality flowers that can last up to 7 days with proper care. We appreciate your understanding as we take extra precautions to protect the quality and freshness of your floral arrangement.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.